Privacy Policy

1. Information We Collect

Information you provide directly:

• Name, email address, phone number, and company name when you fill out a contact form or book a discovery call

• Project details and business information shared during consultations

• Payment information processed through our third-party payment provider

Information collected automatically:

• Browser type and version

• Pages visited and time spent on our website

• Referring website or source

• Device type and screen resolution

• IP address and approximate geographic location

• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide our Services

• Schedule and conduct discovery calls and consultations

• Send you project updates, invoices, and service-related communications

• Improve our website, services, and user experience

• Send marketing communications if you have opted in (you can opt out at any time)

• Comply with legal obligations

We do not sell your personal information to third parties.

3. Cookies

Our website uses cookies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies: Required for the website to function properly

• Analytics cookies: Help us understand how visitors interact with our website

• Marketing cookies: Used to deliver relevant content and measure campaign effectiveness

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

4. Third-Party Services

We use the following third-party services that may collect or process your data:

• Calendly — for scheduling discovery calls

• Google Analytics — for website traffic analysis

• Framer — for website hosting and forms

• Stripe or similar — for payment processing

Each third-party service has its own privacy policy. We encourage you to review their policies.

We only share the minimum information necessary for these services to function and do not share your data for purposes unrelated to delivering our Services.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Contact form submissions are retained for up to 24 months. Client project data is retained for the duration of the service relationship plus 12 months after termination.

You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you

• Correction: Request correction of inaccurate or incomplete data

• Deletion: Request deletion of your personal data

• Objection: Object to processing of your data for certain purposes

• Portability: Request transfer of your data in a machine-readable format

• Withdraw consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at hello@dora.agency. We will respond within 30 days.

8. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will promptly delete it.

9. International Transfers

If you are accessing our website from outside the United States, your information may be transferred to and processed in the United States. By using our Services, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact

If you have questions about this Privacy Policy or how we handle your data, contact us at:

Email: hello@dora.agency